FAQs

Kontraband FAQs

Here are some of our frequently asked questions...

Please note: KontraBand is in the process of rebranding to 'Kooshy Bands'. New stock will contain our new name and packaging. 

Regular Post - please allow 4-6 business days for shipping, plus time for processing your order. (WA, NT & FNQ please allow additional time). 

Express Post -please allow 1-2 business days for shipping, plus time for processing. (WA, NT & FNQ, please allow additional time).

Priority Express- your order will 'jump the queue' and be prioritised and dispatched via Express Post on the same business day if ordered before 12pm AEST or next business day if ordered after 12pm AEST.  

NOTE: The above times are estimates only and can be affected by many factors. If your order is urgent, please email us prior to placing your order and await confirmation from us to ensure that we are able to process your order quickly. Please ensure that you choose Express Post if urgent. We are unable to change your order to Express once it has been processed or refund your order should it not arrive in time for its purpose.
 
International Orders - please allow up to 20 business days for regular post and up to 15 business days for express post. NZ is usually within 10 business days for regular and 5 business for express. 

For international orders you may be required to pay custom and import taxes when the order arrives in your country. 

Authority to Leave:

All orders are automatically ticked with ATL (authority to leave) with Australia Post. If you do not wish for your order to be left unattended, please make a note of this under "order notes". (PLEASE WRITE 'NO ATL'). 

What if my order is taking longer than the quoted time?

If your order has not arrived within our delivery timeframe, please check your email confirmation for the tracking number and contact Australia Post if you are concerned. 
Australia Post experiences delays from time-to-time that may effect our estimated shipping times. Please click here to check current estimates and delays (note we ship out of NSW). Please be aware that delays caused by the carrier are out of our control and that you should contact them directly if your tracking shows that your order has already been picked up from us. 

What is "processing time"?

Processing time is the time it takes for us to pack and send your order. which can be affected by the number of orders there are to process, or other factors. In peak times this could be up to three days. As always, if your order is urgent, please email us (and await a response) prior to placing it, so that we can be sure that we can process it in time for you. 

How many decibels is the range? Are they volume limiting?

Kontraband Kids - volume limited at 85dB (also available in normal range of up to 115dB). 

Kontraband Adults/Fit - up to 115dB

Are the volume limited headphones loud enough on planes?

Many find that the 85dB limit is too soft for the loud noises on planes which is why we have the option of the normal volume speakers in the kids range.  There is no option to switch between volume limited and normal range, these must be purchased separately. 

For more information on volume limits, please read our Blog post by clicking here. 

What size head do they fit?

Small (40cm stretches up 45cm) - usually 2 years and under

Medium (45cm stretches up to 50cm) -usually 3-6 years

Large (50cm stretches up to 60cm) -usually 7 years +

Kontraband Teen, Adult & Fit - are 50cm with stretchy fabric that will fit up to 60cm. 

How do I measure my head size?

Use a tape measure and wrap around the head, across the ears as pictured below. 

KontraBand

How long is the battery life once fully charged?

The battery life of the speakers is 6-8 hours. 

How do I know whether my KontraBand is fully charged?

To charge, we recommend removing the charging speaker (the one that has the small charging hole/opening and charging externally. When charging a red light will appear. Once fully charged, the light will go off and you will know that your headphones are fully charged and ready to go. 

NOTE: You can charge by leaving the speaker inside the headband and inserting the charger through the small charging hole. Charging takes one hour when flat. 

Can KontraBand be plugged into non-Bluetooth enabled devices such as aeroplane screens?

Some of the newer aircraft have Bluetooth capability for their inflight entertainment therefore which will comment to your KooshyBands. KooshyBands does not have the options to add a cord. 

Can you wash them?

ÔĽŅThe headbands are washable, but you must remember to remove the speakers from the headband first. Watch our instructional video on how to take out and put back

Are they waterproof?

The speakers are not waterproof. Should you need to wash the headband, you must remove the speakers first.

Can you talk hands free through the headband?

Yes. Our headbands also contain and inbuilt microphone so you can talk hands free! 

Can I replace the speakers?

You can purchase speakers separately with us. 

Can I replace the headband or buy some spares?

We sell all of our headband designs on their own so that you can have a collection and change it up according to how you want to look or feel. 

What if they don't fit?

They are designed to fit most heads, but if you find that they do not fit, you can return within 7 days for a full refund (minus postage). It's a good idea to measure your head before purchasing just to be safe! 

What age are the kids headphones suitable up to?

This depends on the size of the child's head. Kontraband Kids will fit heads up to 50cm, after this they will need to purchase a KontraBand from the Teen, Fit or Adult range. 

Can you use multiple KontraBand's on the one device?

No, BlueTooth only allows you to connect one device at a time.

  

KontraBand FAQs

Still have a question? Open our web chat and someone will be able to answer you shortly...or email us at info@kontraband.com.au.